We usually dispatch all orders within 1–2 business days. Once shipped, your order will typically be delivered within 3–7 working days, depending on your location. You’ll receive an email and SMS notification with tracking details as soon as your package is on its way.

At MOSCHUS, we ensure every order is packed securely. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery at shop@moschusperfume.com with photos or videos of the product and packaging. Our support team will review the case and arrange a replacement if eligible. (Please note: Fragrances are non-returnable and non-refundable once opened or used.)

Yes, Cash on Delivery (COD) is available across most locations in India. However, we recommend prepaid orders for faster processing and priority dispatch.

Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track your order anytime by visiting our website — moschusperfume.com — and clicking on “Track My Order”